Terms & conditions

   

Store Policies

 

    Condition of Books

 

    All books offered on our website are brand-new copies and in perfect condition (unless otherwise specified in the description); the same applies for all other listed items.

 

    Accepted Payment Methods

    American Express
    Discover
    Mastercard
    Visa
    PayPal

 

    Shipping Times

 

    We ship within 3 to 5 business days of your purchase order. We have posted the expected shipping time-frames for each shipping method below for your reference:  

   

For the US: 

• UPS Ground: 2 to 5 business days after shipping 
• UPS Third Day Air: 3 business days after shipping

 

For Canada:

• UPS Standard

 

Shipping times are not guaranteed and the actual performance varies based on weather and possible carrier delays once the items ship. 

Should you have any questions about your shipment, please contact us directly at customerservice@zayobooks.com 

Shipping charges are added at checkout and are determined by the size and weight of the items in your order and their destination.

Once the package is scanned by the carrier the customer will receive a tracking number via email. 

 

Free UPS Ground shipping within the US on all orders over $175, excluding Alaska and Hawaii.

 

    All Sales are Final - No Returns or Refunds

 

Items from section "Clothing" can be returned within 10 days from receiving. All clothes must be unworn, unwashed, have their original labeling and packaging attached or the refund will not be approved. The shipping cost for the return will be at customer's expence and it will be deducted from the refund amount. Please, contact us at customerservice@zayobooks.com indicating your order number and we will provide you with a return label. 

Returns after the 10 days period will NOT be accepted. We do not offer exchanges of merchandise.

 

         All other items (books, greeting cards, souvenirs, etc.) are neither returnable nor refundable after purchase.

 

Questions, comments, or suggestions, please write to customerservice@zayobooks.com

 

Privacy Policy

 

Our site uses an order form that requests customer's contact information (name, address, telephone number and email address) and financial information (for finalizing your purchase). Contact information from the order form is used to ship orders to customers and communicate with them when necessary. Financial information that is collected via our website is not retained by us and goes directly through the payment portal, which uses 128-bit SSL encryption to protect customer data.

The web site has security measures in place to protect the loss, misuse and alteration of the information under our control. We use 128-bit SSL encryption to protect the information you provide to us.